Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE4033A Mapping and Delivery Guide
Use communications systems to control tram/light rail operations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIE4033A - Use communications systems to control tram/light rail operations
Description This unit involves the skills and knowledge required to use radio systems to control tram/light rail operations. It includes identifying equipment types, and features, using the communications equipment and responding to requests.Licensing, legislative, or certification requirements are not applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit covers activities where a number of different communications systems are used concurrently, including radios, fixed-line and mobile telephones and computers.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify communications equipment systems and features
  • Types of communications equipment, component parts and accessories used in the work area are identified
  • Applications for workplace activities of the different communications systems and, where applicable, related software are interpreted
  • Communications system features and control functions are identified
  • Appropriate communications system is selected depending on type of communication to be made
       
Element: Use communications equipment
  • System checks are carried out prior to operations to confirm communications system is operational in accordance with organisational requirements
  • Communications systems are operated safely in accordance with organisational procedures and regulatory requirements
  • Communications system security is maintained in accordance with organisational procedures
  • Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements
  • Text and numeric data are entered into communications system using appropriate technology as required
  • Entered information is checked and corrected as required
       
Element: Receive and respond to requests
  • Details of the situation are established using effective communication skills, techniques and resources, in accordance with organisational procedures
  • Communication difficulties are acknowledge and efforts are made to overcome these difficulties
  • Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures
  • Urgency of request is determined using information gained from person making the request
  • Suitable response is formulated in accordance with organisational procedures
  • Request is referred in line with situation presented and in accordance with organisational procedures
  • Requests are answered promptly in accordance with organisational procedures
  • Requests are dealt with in a professional manner at all times
  • Appropriate follow-up action is taken, in accordance with needs of the situation and organisational procedures
       
Element: Identify communications system faults
  • Communications system technical faults are identified and appropriateaction is taken
  • Back-up or alternative systems are utilised when primary system fails or as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation.

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the knowledge and skills required for this unit.

Required knowledge:

Communications systems features

Effective communication techniques including barriers to communication and how to overcome them

Manufacturer specifications for communications equipment

Problems that can occur when using communications systems and corrective actions

Procedures and protocols for using communications systems during an emergency

Procedures for using communications systems in the workplace

Protocols and procedures for communicating with others

Quality assurance procedures

Relevant safety, work health and safety (WHS)/occupational health and safety (OHS), and environmental procedures and regulations

Relevant sections of legislated rail safety requirements including state and territory Acts and regulations, and nationally approved compliance codes and/or guidelines

WHS/OHS risks and hazards when using communications systems

Workplace communication procedures, protocols, checklists and instructions

Workplace communication records (including voice logs)

Required skills:

Apply precautions and required action to minimise, control or eliminate WHS/OHS hazards that may exist during the use of communications equipment

Communicate effectively with others using available communications equipment

Complete documentation related to work activities

Identify and report problems, faults or malfunctions that may occur when using communications equipment

Identify and use required communications technology

Prioritise communication activities depending on differing operational contingencies, risk situations and environments

Terminate calls in accordance with organisational procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communications systems may include:

ACOMS

computer applications

facsimiles

fixed phone systems

mobile phone, both on person or hands-free

radios

Communication skills may include:

active listening

questioning to obtain information and/or clarify information and understanding

routine oral reporting

two-way conversation

Communication difficulties may include:

assumption that message has been received and/or correctly understood

illegible writing or print

limited ability of others to communicate in English

misunderstanding

noisy environments or communications channels

not following correct communication protocols and procedures

use of non-standard vocabulary

Communication may be with:

local government authorities

police and other emergency services personnel

security personnel

supervisors/managers

tram/rail drivers

other professional or technical staff

other workplace personnel

Appropriate follow-up action may include:

dealing with identified faults within own area of responsibility

identifying technical faults

referring identified faults to supervisor or appropriate personnel

Back-up or alternative systems may include:

alternative frequencies and spectrums

alternative networks

landline network

mobile phone network

relay systems

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Types of communications equipment, component parts and accessories used in the work area are identified 
Applications for workplace activities of the different communications systems and, where applicable, related software are interpreted 
Communications system features and control functions are identified 
Appropriate communications system is selected depending on type of communication to be made 
System checks are carried out prior to operations to confirm communications system is operational in accordance with organisational requirements 
Communications systems are operated safely in accordance with organisational procedures and regulatory requirements 
Communications system security is maintained in accordance with organisational procedures 
Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements 
Text and numeric data are entered into communications system using appropriate technology as required 
Entered information is checked and corrected as required 
Details of the situation are established using effective communication skills, techniques and resources, in accordance with organisational procedures 
Communication difficulties are acknowledge and efforts are made to overcome these difficulties 
Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures 
Urgency of request is determined using information gained from person making the request 
Suitable response is formulated in accordance with organisational procedures 
Request is referred in line with situation presented and in accordance with organisational procedures 
Requests are answered promptly in accordance with organisational procedures 
Requests are dealt with in a professional manner at all times 
Appropriate follow-up action is taken, in accordance with needs of the situation and organisational procedures 
Communications system technical faults are identified and appropriateaction is taken 
Back-up or alternative systems are utilised when primary system fails or as required 

Forms

Assessment Cover Sheet

TLIE4033A - Use communications systems to control tram/light rail operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE4033A - Use communications systems to control tram/light rail operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: